Delivery & Return
Free delivery available on 1000s of products over $500. Choose a specific delivery date & time that suits you for an additional fee.
Shipping
Fast and reliable shipping options to meet your security needs. Choose from standard shipping for cost-effective convenience or expedited shipping to get your security products when you need them most. We ensure secure packaging and timely shipping, so your order arrives safely and on schedule. Shop with confidence knowing that your security solutions are just a click away!
1. Order the Product and Specify the Delivery Method.
2. You Will Receive an Order Confirmation Message.
3. Wait for Your Order to Arrive.
4. Pick up Your Order at our Main Store or have it Shipped to your House.
Shipping Options
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Standard delivery Get it in 3-5 working days |
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Orders over $500: All day delivery. Order anytime: |
FREE |
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Orders under $500: All day delivery. Order anytime: |
Calculated at checkout |
Exchange and Return Policy
At Security Distributors Inc., we’re committed to ensuring your complete satisfaction with our security products. If you need to exchange or return an item, we’ve made the process as straightforward as possible. Please review our policy below for full details.
Eligibility for Returns and Exchanges:
- Items must be returned within 30 days of delivery.
- Products must be in new and unused condition, with all original packaging, accessories, and manuals included.
- Customized, special-order items, or items marked as non-returnable cannot be returned or exchanged unless they are defective.
Defective or Damaged Items:
- If you receive a defective or damaged product, please contact us within 7 days of delivery to arrange for an exchange or refund. We will cover all shipping costs for defective or damaged items.
- We may require photos or additional documentation of the defect or damage for processing.
Return Process:
- Contact Us: Reach out to our customer service team to initiate your return or exchange. You’ll receive a Return Merchandise Authorization (RMA) number and detailed return instructions.
- Package Your Item: Securely pack the item in its original packaging, including all components. Clearly label the package with the RMA number provided.
- Ship the Item: You are responsible for return shipping costs unless the item is defective or we made an error with your order. We recommend using a trackable shipping method for your protection.
- Processing: Once we receive and inspect your return, we’ll process your exchange, refund, or store credit within 5-7 business days. Refunds will be issued to the original payment method.
Restocking Fee:
- A 15% restocking fee may apply to returned items that are not defective, damaged, or the result of our error. This fee helps cover the costs of processing and restocking the item.
Non-Returnable Items:
- Custom-built products
- Opened software or licenses
- Items that have been installed or show signs of use
Refunds:
- Refunds will be processed to the original form of payment within 5-7 business days after receiving the returned item.
- Shipping charges are non-refundable unless the return is due to an error on our part.
Exchanges:
- If you wish to exchange an item, please contact us to discuss the replacement options. We’ll work with you to ensure you receive the right product for your needs.
International Returns:
- International customers are responsible for all shipping costs, duties, and taxes associated with returns. Please contact our customer service team for assistance with international returns.
If you have any questions or need assistance with a return or exchange, please don’t hesitate to contact us. We’re here to help ensure that your experience with Security Distributors Inc. is positive and worry-free.
FAQs
We’re sorry to hear your order hasn’t arrived yet! Please check your email for the tracking information we provided when your order shipped. If you’re unable to locate the tracking details, or if the delivery is delayed, feel free to contact our customer service team. We’ll be happy to investigate and provide you with an update on the status of your shipment. Rest assured, we're here to ensure your order reaches you as soon as possible!
Delivery on public holidays may vary depending on your location and the courier service we use. Typically, most couriers do not deliver on national public holidays, which may cause a slight delay in your order's arrival. If your order is time-sensitive, please contact our customer service team for more specific details, and we'll do our best to accommodate your delivery needs.
To find out if we deliver to your postal code, simply enter your address during the checkout process, and our system will automatically check delivery availability. If you're unsure or have any specific delivery concerns, feel free to reach out to our customer service team. We're happy to help confirm if we can deliver to your location and explore any available options for you.
Next day delivery is available on select items and locations, but it may not apply to all orders. Availability depends on the product, your location, and the time of your order. To check if next day delivery is an option, please review the delivery options during checkout or contact our customer service team for more details. We’ll do our best to accommodate your needs and ensure fast delivery when possible.
For most orders, a signature is required upon delivery to ensure the security of your package. If you're unable to be there, the courier may leave a note for redelivery or direct you to a local pickup location. If you prefer a no-contact delivery, please contact us in advance, and we’ll do our best to accommodate your request based on the courier’s policies.
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