At Security Distributors Inc., your satisfaction is our top priority. We strive to provide high-quality products and exceptional service. If you need to return or exchange an item, please review our policy below.

Return Policy

1. Eligibility for Returns

   • Items may be returned within 30 days of purchase.
   • Products must be in their original condition, unused, and in the original packaging.
   • Proof of purchase (receipt or order confirmation) is required.

2. Non-Returnable Items

   • Certain items, such as custom orders, software, or opened electronic devices, may be non-returnable. Please check with our team if you’re unsure.

3. Return Process

   • To initiate a return, please contact our customer service team at [insert contact information] to receive a Return Merchandise Authorization (RMA) number.
   • Include the RMA number on the return package to ensure a smooth process.

4. Refunds

   • Once we receive and inspect the returned item, refunds will be processed to the original payment method within 5-7 business days.

Exchange Policy

1. Eligibility for Exchanges

   • Exchanges are accepted for items of equal or lesser value within 30 days of purchase.
   • Items must be in original, unused condition and in the original packaging.

2. Exchange Process

   • To initiate an exchange, please contact our customer service team to discuss your needs.
   • An RMA number will be issued for the exchange process.

3. Shipping Costs

   • Customers are responsible for return shipping costs, except in cases of damaged or defective items.

Defective or Damaged Items

If you receive a defective or damaged item, please contact us within 7 days of receipt for a full exchange or refund. We will cover shipping costs for returns due to defects.

Contact Us

For any questions regarding our return or exchange policy, please reach out to our customer service team at [insert contact information]. We’re here to help!

Thank you for choosing Security Distributors Inc. Your safety is our mission!